Question 1

What products does Richtech Enterprise offer?

Accepted Answer

We offer a comprehensive range of waste management products including garbage bins, recycling containers, clinical waste bins, wheeled bins, and related accessories. Our products are designed for residential, commercial, municipal, and institutional use, helping organizations implement effective waste management strategies.

Question 2

Where are your products available?

Accepted Answer

Our products are available throughout Sabah, Borneo, and select regions in Malaysia. We serve customers through our dealer network and direct sales channels. Contact us to confirm availability in your specific area.

Question 3

How can I request a quote?

Accepted Answer

You can request a quote in several ways: 1) Use our online RFQ (Request for Quote) form on our website, 2) Contact us through our Contact page, 3) Email us directly at richtechmalaysia@gmail.com, or 4) Call our sales team. We typically respond within 24 hours during business days.

Question 4

Do you provide delivery and installation?

Accepted Answer

Yes, we offer comprehensive delivery and professional installation services for all our products within our service areas. Our team ensures proper setup and can provide training on product usage. Delivery times and installation requirements vary by location and product type.

Question 5

How do I become a dealer?

Accepted Answer

We welcome inquiries from potential dealers. Please contact us through our Contact page or email us at richtechmalaysia@gmail.com with your business details, location, and experience in the waste management industry. We'll guide you through our dealer application process.

Question 6

What payment methods do you accept?

Accepted Answer

We accept various payment methods including bank transfers, credit cards, and other secure payment options. Payment terms can be discussed based on order size and customer relationship. Contact our sales team for specific payment arrangements.

Question 7

How long does delivery take?

Accepted Answer

Delivery times vary depending on your location, product availability, and order size. Standard delivery typically takes 3-7 business days within Sabah. For urgent orders or specific delivery requirements, please contact us directly to discuss expedited options.

Question 8

Do you provide after-sales support and maintenance?

Accepted Answer

Absolutely. We provide comprehensive after-sales support including product maintenance, spare parts availability, and technical assistance. Our team is committed to ensuring your waste management solutions continue to perform optimally throughout their lifespan.

Question 9

Can you customize products for specific requirements?

Accepted Answer

Yes, we offer customization options for many of our products to meet specific customer requirements. This includes size modifications, color options, branding opportunities, and special features. Please discuss your needs with our sales team for available customization options.

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